Everything you need to know before contacting us: emergencies, areas, rates, quotes, servicing and payment.
Do you handle emergencies?
Yes. For a heating breakdown, a leak or a blocked drain, call us on 0477 03 88 98. Our office looks for the nearest available technician and tells you when they can come. We never promise a time we cannot keep.
Which areas do you cover?
All of Belgium: Brussels, Wallonia and Flanders. We work with independent technicians across the country and pass your request to the qualified technician available near you.
How does a request work?
You contact us by phone, WhatsApp, e-mail or contact form, or you book an appointment online. The office finds the technician, confirms the appointment and sends you a reminder before the visit. The technician calls you before arriving; on site, you sign the job report and the invoice is sent to you by e-mail.
How much does a call-out cost?
The price depends on the type of work, how long it takes and the parts needed. For a repair or a service, the rate is given to you before the technician travels. For larger work, you receive a detailed quote before you commit.
Do you provide quotes for installing or replacing a boiler?
Yes, for a gas, oil or condensing boiler, a hot water cylinder or a heat pump. Sometimes a site visit is needed to prepare the quote: we tell you in advance whether it is charged. You accept the quote online, then we plan the work with you.
Do you install heat pumps and air conditioning?
Yes. We install, service and repair air-to-water heat pumps and air conditioning (wall-mounted, ducted, cassette), with technicians specialised in refrigeration. The quote details the proposed equipment and the work to be done.
Do you offer boiler servicing?
Yes, for gas and oil boilers. The technician cleans and checks your boiler, then gives you the service certificate. In Brussels and Flanders, a gas boiler must be serviced at least every two years, in Wallonia at least every three years; an oil boiler, every year.
Do you work with all brands?
Yes. Our technicians work on boilers, heat pumps and air conditioners of all brands: Vaillant, Viessmann, Bulex, Buderus, Junkers, Remeha, Daikin, Mitsubishi Electric and many more. Tell us the brand and model of your appliance: we send a technician who knows it.
How can I pay?
You can pay on site, by bank transfer using the QR code the technician shows you, or in cash. You then receive the invoice by e-mail. For work on a quote, a deposit may be requested when you accept the quote.
Do you speak English and Dutch?
Yes. Our office answers you in English, French and Dutch, and our documents (quote, job report, invoice) are available in all three languages. Tell us your language when you contact us: we take it into account when choosing the technician.