Red lockout light
No fuel, clogged filter, dirty photocell, faulty transformer or pump.
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Riello Heating Engineer: Boiler Repair, Servicing and Breakdowns
In Belgium, the name Riello is first of all on the burner: thousands of floor-standing oil and gas boilers, whatever their brand, fire thanks to a Riello burner. The Italian maker also builds its own boilers. We service and repair both, everywhere in Belgium, in Brussels, Wallonia and Flanders, 7 days a week.
5,0on Google22 years of experiencePrice agreed before the work
Riello burnersOil and gas
Riello boilersWall-hung and floor-standing
Combustion tunedAt every service
7 days a weekPrice stated first
Riello oil burners: service and repair
Open the door of many boiler rooms and you will see a small burner bolted to the front of the boiler, often green or grey, with Riello on the cover. Models of the 40 G and RDB series are among the most common oil burners in Belgian homes, fitted on boilers of many different makes.
A burner needs care every year: new nozzle and oil filter, cleaning of the fan and the combustion head, check of the electrodes and the photocell, oil pump pressure, then a combustion analysis to set the air and fuel correctly. A well-tuned burner soots less, smells less and uses less oil.
When the red lockout light comes on, the cause is often simple (no fuel, clogged filter, dirty photocell) but sometimes it is the ignition transformer, the control box or the pump. Pressing the reset button again and again can flood the chamber with oil: call us instead.
Gas burners and floor-standing boilers
Riello also makes gas burners for floor-standing boilers, in houses and in collective boiler rooms. Their faults look similar: no ignition, flame lost after a few seconds, lockout after a gas supply cut, or a burner that starts and stops too often.
Our engineer checks the gas pressure at the inlet and on the burner, the air pressure switch, the ignition and ionisation electrodes, the control box and the gas valve, then measures the combustion. He tells you the cause and the price of the repair before replacing anything.
The meaning of the lockout signals and codes is described on our Riello error codes page. A burner that locks out regularly always needs a professional look.
Riello wall-hung boilers
Riello also produces wall-hung condensing gas boilers, such as the Family and Residence Condens ranges, found in some Belgian flats and houses. They work like other condensing combis: a burner, a heat exchanger, a fan, sensors and a board that shows a code when something is wrong.
During the service, the engineer cleans the exchanger, clears the siphon, checks the expansion vessel and the safety devices and adjusts the combustion. In case of breakdown he tests each component before ordering a part.
The legal service interval depends on your Region and fuel. At the end of the visit, you get a maintenance attestation.
Old oil boiler with a Riello burner: what next?
Many Riello burners work on boilers that are thirty years old. Changing the burner alone can extend the life of a sound boiler, but if the boiler body is tired, a full replacement is usually wiser. We give you our honest opinion after the visit.
Options include a condensing oil boiler, a switch to gas where the street is connected, or an air-to-water heat pump. A hybrid setup keeping the oil boiler as back-up is also possible in some houses.
You receive a free, detailed quote. If you leave oil, we also take care of decommissioning the tank properly.
A Riello burner on a boiler you did not choose
If you have bought or rented an older house in Belgium, the boiler in the cellar may carry one name and the burner on its front another, very often Riello. The burner is the part that mixes fuel and air and makes the flame; it is also the part that needs most of the yearly attention.
Our engineers know Riello burners whatever the boiler behind them. Tell us both names when you call 0477 03 88 98: the boiler on the casing, the burner on its own label.
Replacing only the burner: when it makes sense
A cast-iron boiler body can last forty years, while a burner wears out sooner. When the boiler is still sound but the burner keeps locking out and parts are getting scarce, fitting a new burner can give the installation several more good years.
The engineer checks the boiler body, the flue and the chimney before suggesting it. If the boiler itself is near the end, he says so, and talks you through the options, from a condensing boiler to a heat pump.
Riello problems we solve most
Most calls about Riello equipment concern the burner.
Smoke or soot
Bad combustion setting or a worn nozzle; never leave it running like that.
Oil smell in the cellar
A small leak on the line or the pump. Stop the boiler if safe and call us.
Burner starts and stops
Gas pressure, air pressure switch or flame detection to check.
Your Riello visit in three steps
Contact us
Tell us the boiler brand, the burner model on the cover and what happens.
Price confirmed
Call-out and first hour given in advance; parts priced on site.
Service or repair
The engineer tunes or repairs, explains and leaves the job sheet and invoice.
What our customers say
Riello burners and boilers across Belgium
We service and repair Riello burners and boilers all over Belgium, in Brussels, Wallonia and Flanders, from small houses to collective boiler rooms.
BrusselsWalloon BrabantFlemish BrabantHainautNamurLiègeLuxembourg provinceAntwerpEast FlandersWest FlandersLimburg
The brands we work with
Our technicians work on all brands: they install, service and repair appliances from the major manufacturers. For a new installation, we recommend the model that suits your home and budget.
We buy our equipment from all the major Belgian wholesalers and suppliers, including Facq, Van Marcke and Desco: genuine parts, quickly available.
Frequently asked questions
My boiler is another brand but the burner says Riello. Can you help?
Yes. Riello burners are fitted on many makes of boiler. We service and repair the burner and the boiler together.
How often must an oil burner be serviced?
Oil installations generally need a yearly service. We tell you the exact rule for your Region.
The red light on my burner is on. What should I do?
Check you still have fuel. Press reset once at most, then call 0477 03 88 98.
Are you Riello's own service?
No. We are a Belgian heating company, not the manufacturer: we service and repair Riello burners and boilers with genuine parts.
Is it worth replacing only the burner?
On a sound boiler, sometimes yes. On a very old boiler, a full replacement is usually better. We compare both after a visit.
Do you service gas burners in apartment buildings?
Yes, we maintain and repair burners in collective boiler rooms for owners and managing agents.
How do I know if my burner is a Riello?
Look at the label on the burner itself, on the front of the boiler. It shows the brand and the model, which the engineer needs to bring the right parts.
Is a new burner on an old boiler worth it?
Sometimes, if the boiler body and the chimney are in good condition. The engineer checks them first and tells you honestly.
Can you come at the weekend?
Yes, 7 days a week. The supplement is announced before the visit.
Riello burner in lockout?
Call us for a repair, book a yearly service or ask for a free replacement quote.